Common questions
The questions we get most.
Timelines, hardware, pricing, support, integrations. Don't see yours? Call (347) 410-6890 or use the contact form — reply within 4 business hours.
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How fast can we go live?
Standard turnkey deployment is under one week from site survey to live screen. Larger rollouts (multi-location, 50+ screens) follow a phased plan with the first locations live inside two weeks.
Do we have to use your hardware?
No. Bring your own Samsung commercial displays and media players — we run them on CrownTV Dashboard. Or we provide everything turnkey. Both paths come with the same install and support team.
How much does it cost?
Pricing depends on hardware count, software licenses, install scope, and content needs. Tell us how many screens, how many locations, and we send a transparent quote inside four business hours.
What about support?
Every CrownTV deployment includes proactive monitoring, content help, and on-site service through our nationwide installer network. One vendor. One invoice. One team accountable from spec to support.
Can it integrate with our existing systems?
Yes — CrownTV Dashboard supports POS feeds, calendar sources, RSS, social media, IPTV streams, and custom HTML widgets. Tell us what you have today and we map the integration during the scoping call.
Do you install nationwide?
Yes — local certified crews in all 50 states. Standard turnkey per-location timeline is under one week from site survey. Multi-site rollouts get a single project manager from kickoff to handoff.
What's included in managed services?
Proactive monitoring (24/7 alerting on screen status), content updates handled by our team, regular reporting, and named-account support. Designed for chains and franchise networks that don't want to staff signage in-house.
Can you respond to RFPs?
Yes. Send the RFP and we respond within four business hours with availability, scope clarifications, and a named project lead. Our RFP team handles enterprise procurement, vendor security questionnaires, and certificates of insurance.
What warranty comes with the hardware?
Samsung commercial displays carry a 3-year manufacturer warranty (24/7 rated). CrownTV media players carry a hardware warranty for the term of the service contract. Installs are warrantied separately by the certified crew.
How do I reach a real person?
Call (347) 410-6890 during business hours, or use the contact form for an inside-four-business-hours email reply. Every inquiry gets a named human, not a ticket queue.
All inquiries responded to within 4 business hours.