Your signage runs itself. We make sure of it.
A dedicated account manager schedules content, monitors every screen, and ships a replacement player in 48 hours — so your team doesn't have to.
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4-hour SLA
Urgent issue response
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Samsung partner
3-year warranty coordination
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4.9 on Google
100+ verified reviews
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All 50 states
Crew dispatch nationwide
After install, somebody has to schedule the content, refresh the menus, swap the assets, and answer the call when a screen goes dark. CrownTV Managed Services is that team — included in turnkey, available standalone for clients running their own hardware.
Why CrownTV managed services
- Decade-deep operations playbook. 13+ years running content schedules, monitoring screens, and dispatching crews.
- Honest answers to security questionnaires. Including what we don't yet have. Full disclosure on the RFP page.
- Single point of contact. One number for any operations need — not a tier-one queue, not a chatbot.
Five managed tracks
Everything that happens after install.
Five tracks running in parallel — content, operations, hardware, network, and quarterly review. Click each to see the monthly deliverables.
01 — Content Content updates
Your campaign calendar runs on our schedule. Drop creative into a shared folder; we load, validate, and publish per location and per daypart from the CrownTV Dashboard.
What you get monthly
- Scheduled campaign drops, loaded and validated per location
- Daypart variants (breakfast / lunch / dinner) for QSRs
- Per-store and per-region overrides as needed
- Holiday + LTO calendar locked one quarter ahead
02 — Operations Health monitoring
Real-time device-status monitoring across every player and panel. Automated alerts catch outages before stores report them; remote diagnostics resolve the majority of issues without truck-roll.
What you get monthly
- 24/7 player and display health checks
- Automated alerts on device offline / display fault
- Remote-first diagnostics — most issues resolved without on-site visit
- Monthly uptime report per location
03 — Hardware Hardware replacement SLA
Player fails? Replacement ships within 48 hours at no charge during contract. Display warranty is administered through Samsung's 3-year channel; we coordinate the RMA on your behalf.
What you get monthly
- 48-hour CrownTV media player replacement, no charge during contract
- Samsung 3-year warranty coordination on display RMAs
- Spare-pool inventory pre-staged for multi-location accounts
- Crew dispatch through nationwide install network when on-site work needed
04 — Network Network optimization
Bandwidth, content cache, and player firmware tuned per site so screens stay live even when the network blips. CrownTV's offline cache rides through brief outages without going dark.
What you get monthly
- Player firmware updates, scheduled outside business hours
- Offline cache verified — screens stay live during network blips
- Bandwidth profiling per site for asset delivery efficiency
- IT escalation handled by our team, not yours
05 — Quarterly Quarterly preventative maintenance
Every quarter: a structured network-wide health check covering firmware, scheduling, performance, and hardware refresh planning. We flag panels nearing end-of-life so refresh budget lands in next year's plan.
What you get quarterly
- Full-network firmware sweep + scheduling audit
- Account review with performance + outage trends
- Hardware refresh roadmap (panels nearing EOL flagged 12 months out)
- Upcoming campaign + content readiness checklist
In-house vs CrownTV-managed
What it costs to run signage internally.
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Content scheduling
In-house: Marketing-team hours weekly + campaign coordination
CrownTV-managed: Account manager runs the calendar
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24/7 health monitoring
In-house: Manual checks; outages reported by stores
CrownTV-managed: Automated alerts before stores notice
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Hardware swap when something fails
In-house: Re-procure, re-ship, re-configure
CrownTV-managed: 48-hour replacement, no charge
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Network + firmware tuning
In-house: Ad-hoc IT tickets
CrownTV-managed: Scheduled, off-hours, transparent
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Quarterly review + roadmap
In-house: Quarterly Powerpoint at best
CrownTV-managed: Structured account review, refresh planning
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Cost shape
In-house: Salary + tooling + churn
CrownTV-managed: Single monthly line, scoped per project
"The synchronized displays transformed how customers experience our brand the moment they walk in."
Trusted by leading brands since 2012
Reviews from real CrownTV deployments
Live Google reviews from active customer sites.
Every project is custom-quoted.
Tell us what you're building — all inquiries responded to within 4 business hours.
By the metro
Managed services — available in every metro we serve.
Same crew network, same Dashboard, same 4-hour quote — pick your metro for install context.
Southeast hub for chain rollouts — GA, TN, AL, NC, SC, FL.
Cambridge-corridor campuses + Back-Bay corporate, year-round-rated.
Midwest rollouts, winter-rated panels, one project manager.
DFW chain rollouts — standardized kits, single project manager.
Mile-High UV-rated signage + Mountain-region rollouts.
Energy-corridor scale + chain-rollout discipline.
Strip-grade video walls + convention-center wayfinding at scale.
Coast-to-canyon installs, scoped before you sign.
Salt-air, sun-load, oceanfront-rated installs across South Florida.
Digital signage installation across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.
Center-City signage + multi-state Mid-Atlantic rollouts.
Heat-rated outdoor + sun-readable retail across the Valley.
Bay-Area campus signage that ships before your next OKR cycle.
Rain-rated outdoor + corporate-campus signage from Bellevue to Tacoma.
Federal-aware deployments + DMV corporate, Section-508 baseline.
Also available in
- Akron, OH
- Albuquerque, NM
- Anaheim, CA
- Anchorage, AK
- Austin, TX
- Baltimore, MD
- Boise, ID
- Charlotte, NC
- Cincinnati, OH
- Cleveland, OH
- Colorado Springs, CO
- Des Moines, IA
- Detroit, MI
- El Paso, TX
- Fort Lauderdale, FL
- Fort Worth, TX
- Fresno, CA
- Grand Rapids, MI
- Hartford, CT
- Honolulu, HI
- Indianapolis, IN
- Jacksonville, FL
- Kansas City, KS
- Knoxville, TN
- Lexington, KY
- Long Beach, CA
- Louisville, KY
- Memphis, TN
- Mesa, AZ
- Milwaukee, WI
Managed services — FAQ
Do I have to bundle managed services with hardware?
What's the response time on an urgent issue?
Does managed services include content design?
Do you cover hardware warranty?
What hours is support available?
Stop thinking about your screens.
All inquiries responded to within 4 business hours.
No commitment. No hard sell.